In a video posted to social media on Friday, a Nordstrom employee in Toronto said that an employee who applied for a visa at the retailer’s headquarters in New York City and failed to get a visa through the United States was unable to access a U.S. credit card.
“The customer service team in New Jersey is asking us for help because we’re not getting Visa work permits from the US,” the employee said.
The employee, who wished to remain anonymous, told CBC News that she was working for Nordstrom when the problem occurred.
The video, posted to YouTube by Harley Davidson, shows a customer trying to apply for a Nordstör Visa at the Toronto headquarters of the company.
The customer, who was waiting for an employee at the company’s customer service desk, was told that he was not eligible for a Visa and told to wait for an agent to contact a customer service representative.
“I was thinking, ‘Oh my god, he can’t get a Visa,'” the customer said.
“We’re just going to have to wait and see.”
Nordstrom said it is aware of the issue and is working with the customer service department to help.
“Nordstrom has been notified and working to identify the individual and assist with their application process,” the company said in a statement.
Nordstrom did not immediately respond to requests for comment from CBC News.
Nordstörs visa problems have been widespread.
Earlier this year, Nordstrom told the Toronto Star it was “working to rectify” its visa issues.
The company told CBC in December it had lost more than 1,000 Visa applications through its Toronto location since January, and nearly 3,000 since April.
It said it had identified more than 3,400 other customers with visa issues, but could not provide more details on how many of those customers had been successfully deported.
The problem is also facing other Canadian retailers, with the government of Ontario issuing a warning to companies last week.
“A recent influx of international students from China, India and the Middle East to Canada is having a negative impact on the financial viability of Canadian businesses,” the Ontario government said in an alert issued Friday.
“This situation is causing significant financial hardship for Canadians.”